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FAQs

Know Before You Go

Get your Brighton i360 questions answered. These FAQs cover everything from ticketing, to events, to attraction hours, and more. If these do not address your specific need, please don’t hesitate to contact us directly.

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Bookings for Brighton i360

Ukrainian refugees receive free tickets to Brighton i360 every day for the first 2 journeys of the day*.

This offer is only available on walk-up tickets only. Simply show a valid Ukrainian passport or digital passport in the Brighton i360 ticket office to redeem.

*Please arrive at the Brighton i360 ticket office at least 20 minutes before these timeslots to allow time to process tickets and go through security checks.

We currently offer the following discounted rates:

Blue Peter Badges

As a proud Blue Peter Badge Attraction, your child goes FREE on Brighton i360 if they’ve been awarded a Blue Peter Badge. Simply bring their badge, badge card and a paying adult along on the day. One child per one paying adult will gain free entry with a valid badge and badge card.

Blue Light & Defence Discount Service Card Holders

We provide Blue Light and Defence Discount Service cardholders with a 10% discount on a full-priced ticket.

Carers

People with a disability are entitled to bring a companion or carer to Brighton i360 free of charge. For special event tickets such as Extreme 360 experiences, Yoga in the Sky etc. cares pay half price. A companion may be a family member, friend or registered carer.

How to book

To claim these discounts, please call us or visit our on-site ticket office (presenting proof of eligibility). These offers are not valid with any other promotion and are not available for tickets booked online.

 

Bookings for wheelchair users and free carer tickets can be made online here, in person at our ticket office, or by phoning 03337 720 360 (no telephone booking fee will be charged). If you’d like to add other tickets to your basket, select “Buy More” at the checkout page.

The best way to guarantee your preferred timeslot is to purchase a Standard Ticket in advance online here.

Bookings can also be made in person at our ticket office on Kings Road, Brighton, BN1 2LN.

Bookings made on the phone incur a transaction charge of £2 per booking (except for groups of 15+ and guests with a disability).

Yes, this is correct. A group will receive one ticket to cover the whole party.

The time shown on Anytime tickets is the last timeslot of the day – view our opening hours here.

Already a Resident Member? To book your tickets, login to your Resident Membership account on our booking portal. Please note we have recently changed the way in which you access your membership account. If you haven’t done so already, you will need to reactivate your membership so that you can access your membership benefits.

To reactivate your membership please:

  1. Click here to visit the Booking Page
  2. Press “Login Here” in the top right-hand corner
  3. Select “FORGOT PASSWORD” and a reset link will be emailed to you
  4. Check your inbox and click the link!

We are sorry to hear that you’re experiencing difficulties with placing a booking online. If you are using an iPad, this may not appear with the pop-up screen for your card details. Please also try turning off your pop-up blockers to allow the payment screen to appear.

If you wish to book over the phone, please call 03337 720 360 and one of the team will be happy to help.

Brighton i360 tickets* include a View Guarantee (excluding special events). Whilst we offer Brighton’s best views whatever the weather, if visibility during your visit is affected so that you can’t see both Brighton Palace Pier and the Old West Pier from our viewing pod, we will give you a complimentary return ticket to be used within three months.

Our Guest Experience team will let you know on the day of your visit if we are experiencing poor visibility and will arrange your return ticket.

No problem. Please contact us and we will look to get you on the next available timeslot, subject to availability.

Can you please check your junk mail? If you still can’t find the confirmation, please contact us. We can provide you with a booking reference to present at boarding on the day.

We offer one free carer ticket with a paying person and have a no-challenge policy.

Carers pay half price for special event tickets such as Extreme 360 experiences, Yoga in the Sky, Sky Dining etc.

Please contact us to book a carer ticket. Note: the free carer ticket is available on standard tickets only and cannot be used in conjunction with any other offers.

If you miss your allocated time, there is a £2 re-booking fee per ticket to secure an alternative timeslot.

There is a £2 re-booking fee per ticket (excluding Anytime Tickets) if you wish to amend your timeslot.

To book a group of 15+ people, please contact us on 03337 720 360 or email groups@brightoni360.co.uk

Visiting Brighton i360

Ukrainian refugees receive free tickets to Brighton i360 every day for the first 2 journeys of the day*.

This offer is only available on walk-up tickets only. Simply show a valid Ukrainian passport or digital passport in the Brighton i360 ticket office to redeem.

*Please arrive at the Brighton i360 ticket office at least 20 minutes before these timeslots to allow time to process tickets and go through security checks.

Unfortunately, we do not allow dogs (except for assistance dogs) onto the Brighton i360 pod.  However, all dogs are welcome in the gift shop and our Cafes.

Assistance dogs are permitted on the Brighton i360 pod, but please advise us when you make your booking if you are bringing your dog. The dog must remain under your control at all times and you must be confident that your dog will not be distressed by travelling in the enclosed glass viewing pod.

Yes! At the point of booking, we advise that you speak to us about any mobility issues. Disabled people are also welcome to book a ticket for their accompanying carer to travel with them for free.

Find out more about accessibility at Brighton i360 here or read our Accessibility Guide here.

We welcome all feedback on your experience here at Brighton i360. Please contact us and we will ensure your message is passed on to the relevant department.

Our free Resident Membership is available to people living in postcode areas BN1, BN2, BN3 and BN41.

To sign-up to free our Resident Membership, please email hello@brightoni360.co.uk with the following information:

(memberships for children aged 4-15 years are not required as their tickets may be booked under the adult’s membership.  Children aged 0-3 will receive a free ticket.)

  • A clear head and shoulders photo, preferably in a .jpg format
  • Photo ID*
  • Proof of address*
  • Contact email address if different from the one you have emailed from
  • Contact mobile phone number
  • Whether or not you would like to receive emails from us about news, offers and promotions

Yes, you can purchase tickets from our Ticket Office, which is in a reconstructed tollbooth next to the attraction, or from our gift shop at beach level. Please note we cannot guarantee availability on the day and we advise you to book ahead, particularly during weekends and school holidays.

Each pod journey lasts around 25 minutes, but you will need to arrive at least 20 minutes before your timeslot to pass through our security checks.

We also have a gift shop, exhibition room, and café in our beachside building, should you wish to extend the experience.

Please check our opening hours for today’s timeslots.

Yes, we’re open all year around except Christmas Day and a short period of planned annual maintenance, independent inspection and testing in January.

Visitors can admire 360-degree views across Brighton, the South Downs and, on the clearest days, all the way to Beachy Head (17 miles east of Brighton i360) and the Isle of Wight (49 miles west).

Gift Vouchers

You need to redeem your Gift Voucher by the expiry date – the date booked can be a date in the future after expiry. Please use the website to redeem.

You can buy as many as you like, however for groups of 6+ people please contact bookings@brightoni360.co.uk.

No, gift vouchers cannot be exchanged or refunded.

To redeem a gift voucher for a specific product, please select the corresponding product, then enter the gift voucher redemption code at the checkout.

If your gift voucher is of a monetary value, enter the gift voucher redemption code at the checkout of the product you wish to use your voucher for.

Click here to view Brighton i360’s product kiosk

Please call Groups and Trade Department, 03337720360 (option 6).

No, vouchers are for ticket types only and can be used as payment when booking tickets.

Gift vouchers are valid for 12 months from the date that they are issued.

Working with Brighton i360

Brighton i360 supports a number of charities in the Sussex area as well as giving tickets to every child starting reception year at Brighton & Hove state schools.
If you’re a charity and would like our support please complete this application form.

You must be a registered UK-based charity and your charity must meet one of the following criteria to apply:

  • Provide assistance to those with specific medical conditions affecting sight
  • Homeless charities in Sussex
  • Hospices in Sussex
  • Charities supporting unwell children and young people in Sussex
  • Community transport schemes in Sussex
  • Charities that support UK armed services
  • Ocean and marine conservation charities working around the UK coastline
  • Charities offering assistance to those in trouble at sea

We have a policy of using local businesses from Brighton and Hove and the wider Sussex area, wherever possible. We are proud to be working with a growing number of talented local companies.

Please contact us with your proposal, stating why you’d like to work with us.

Click here to see the jobs we are currently advertising.

Events at Brighton i360

The best way to do that is by liking us on Facebook, following us on Twitter and Instagram or by joining our mailing list at the bottom of this page.

All sorts!  Including drinks and canapés receptions, special occasion parties, corporate events, private dining, product launches, weddings, Christmas parties or business meetings.  The Brighton i360 pod can be hired exclusively and our beach building features stunning function rooms with sea views and private terraces.  Find out more.

Yes, we are a licensed wedding venue. You can say ‘I do’ at 450 feet in our glass viewing pod or in one of our beachfront rooms with doors opening out on to a private terrace. Find out more here.

Brighton i360 facts

The pod can comfortably accommodate 175 guests on each journey.

The tower is 162 metres tall and the passenger viewing pod climbs to a height of 138 metres. Brighton i360 tower is 27 metres taller than its older sibling, the London Eye.

Background and Funding

Brighton & Hove City Council benefits financially in three main ways:
– It earns interest on the PWLB loan for the duration of the agreement
– It earns 1% of Brighton i360 ticket revenues forever
– It earns business rates.

In addition, Brighton i360 has created new jobs, is contributing to the regeneration of the seafront and is helping to attract people to the city, thereby benefiting the local economy.

Since Brighton i360 opened in summer 2016, every state school child in the city has received a free ticket.

Local residents also benefit from half-price tickets through the Resident Membership scheme.

Brighton i360 was funded through a Public-Private Partnership between Brighton & Hove City Council, Coast to Capital Local Enterprise Partnership and Brighton i360 Ltd. The total project cost was £46m.

The council acted as a ‘middle man’ for a loan from the Public Works Loan Board, which is a central funding pot that can only be accessed for projects which generate a commercial return. No council tax was used to fund Brighton i360, and the council earns profit from the agreement, which has already been used to regenerate the seafront spaces either side of Brighton i360. In July 2017, the council also announced it has earmarked £1.1m of this income to help fund the regeneration of Madeira Terraces (to the east of Brighton Palace Pier).